Shipping Policy
1. Order Processing
At Ciobu Jewelry, we carefully craft and prepare each order with attention to detail. Orders are typically processed within 1 business day for in-stock items. Custom or made-to-order jewelry, including personalized engagement rings and engraved pieces, may require additional processing time, which will be communicated at checkout. Customers are responsible for providing accurate shipping information to ensure timely delivery.
2. Shipping Methods and Delivery Times
We offer fast and secure shipping worldwide. Standard shipping is trackable and typically takes 3–10 business dayswithin Canada, and 7–21 business days for international deliveries. Shipping times may vary depending on the destination, customs processing, and unforeseen carrier delays. Expedited shipping options are available at checkout for faster delivery.
3. Shipping Fees, Duties, and Lost Packages
Shipping fees are calculated at checkout based on location and chosen shipping method. International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Ciobu Jewelry is not responsible for lost or delayed packages caused by the carrier once the order has been shipped. Tracking information will be provided for all shipments so you can monitor your order’s progress.